Good & true Customer Service.- A Real incident......Pl. read.
This took place on a BA (British Airways) flight
between Johannesburg and London. A white woman,
about 50 years old, was seated next to a black man.
Obviously disturbed by this, she called the air Hostess.
"Madam, what is the matter," the hostess asked.
"You obviously do not see it then?" she responded.
"You placed me next to a black man. I do not agree
to sit next to someone from such a repugnant group.
Give me an alternative seat."
"Be calm please," the hostess replied. "Almost all the
places on this flight are taken. I will go to see
if another place is available."
The Hostess went away and then came back a few
minutes later. "Madam, just as I thought, there are
no other available seats in the Economy class.
I spoke to the captain and he informed me that there
is also no seat in the business class. All the same,
we still have one place in the first class."
Before the woman could say anything,
the hostess continued:
"It is not usual for our company to permit someone
from the economy class to sit in the first class.
However, given the circumstances, the captain
feels that it would be scandalous to make
someone sit next to someone so disgusting."
She turned to the black man, and said,
"Therefore, Sir, if you would like to, please collect
your hand luggage, a seat awaits you in first class."
At that moment, the other passengers who were
shocked by what they had just witnessed
stood up and applauded.
This is a true story. If you are against racism,
please send this message to all your friends.
.
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